Manufacturing controversy: CBC’s thermography story – who’s deceiving who?

A few weeks ago in late November, CBC’s Here and Now presented an investigative report on thermography.

Sort of.

It wasn’t really about thermography. I mean, they didn’t look into thermography in any great detail. What they did instead was focus in on the only clinic in the province that offers thermographic breast cancer screening services, and did their level best to rake them over the coals for it.

I’m not going to spend any real time debating the potential merits of thermography here. But I will say, while the jury is still out on its usefulness here in Canada as a breast health screening tool, it has already been approved for such use and is regulated in several other developed nations, including the United States. The key thing about that is, thermography in the US can’t be used or advertised as the sole method for screening for breast cancer. It’s what is known as an adjunct service. In countries such as the US, thermography does not replace mammography, but it can be used to seek additional information about the health of a woman’s breasts.

You wouldn’t know that from watching CBC’s investigation, though. While they did feature two Canadian breast cancer experts who testified against thermography’s effectiveness, never was it mentioned that thermography has been approved for use in other parts of the world, including our neighbour to the south. If there’s one idea this investigative report really wanted to prime the viewer with, it’s that thermography doesn’t work. A bit selective with their facts, maybe, but this for me was not the most concerning aspect of this investigative report.

The report spends most of its time building a house of cards wherein they want you to believe that Avalon Laser Health Clinic is misleading patients about the intended use of thermography as a tool for breast cancer screening. The only problem is, they have no proof that this is actually taking place – because it isn’t. So instead, they go to great lengths assembling all the usual sites and sounds of a hard-hitting investigative report. There’s the ominous sounding score, the darkened lighting, the tinted camera effects, and the clincher: an undercover patient who goes into the clinic for a thermographic exam.

And uncovers nothing. But you wouldn’t think that prior to seeing the footage, when reporter Amy Stoodley tells the viewer, “They say it’s only additional information, but we wanted to be sure. So we sent our undercover agent to Avalon Laser Health to find out what actually happens.”

Several prolonged minutes and one entire commercial break later (the report is conveniently split into two segments), nothing happens.

The sting turns out to be a bust. Everything the patient was told is everything the clinic has always said in public, that they offer the service as additional information and that it is not a replacement for other breast exams – indeed, the undercover patient even signed a standard consent form stating as much. But the viewers at home never get to hear or see any of this – if it was caught on tape, they never bothered to include it in the report. Instead, we get a shaky camera with a tinted lens walking down a corridor and muffled voices going over mundane test results. It’s all sizzle and no substance. But we still walk away with the sense of something covert taking place. The undercover footage has served its purpose, at least from an editorial perspective – it leaves the viewer with the impression that something worth going undercover for is taking place here. When it isn’t.

Then there’s the video on the clinic’s website that the report compares to an online video in the US that was taken down by the FDA. The report refers to the FDA-offending video as a “similar video” that made “the same claims” as the clinic’s video. Only that isn’t entirely true. The video in the US taken down by the FDA was done so specifically because it made the claim that thermography could be used in place of mammography for a breast exam – which, as I explained earlier, is not allowed. The clinic’s video, on the other hand, actually states clearly in a slide that lasts for 35 seconds that a thermogram is not a replacement for a mammogram. Again, the CBC report doesn’t tell you this, and instead cherry picks images and text from the video out of context for maximum shock value.

They even went so far as to try and make the clinic’s owner, Clare Barry, appear to be lying about a statement she makes in the report that frequent mammograms can increase a woman’s risk of getting breast cancer. Her claim is indeed a well documented fact. However, when Miss Barry says this, the footage is digitally zoomed in again and again and again on her lips as she speaks the words. Then breast cancer expert Dr. Nancy Wadden is shown saying that this is “incorrect advice” and “false advertising”. What exactly she’s referring to is unclear, but the connection the audience is being asked to make is that she’s responding to Miss Barry’s claim – a claim that is indeed factual and true.

Dr. Wadden, who created our province’s breast screening program, claims at one point that thermography patients are “clogging up” her ultrasound and mammogram list. But what we aren’t told is that in the past two and a half years just seven thermography patients have been sent for further breast screening. Again, it’s all about what they’re not telling you.

What this investigative report really lacks is a smoking gun. There’s no sign of anyone from Avalon Laser Health Clinic telling a patient, undercover or otherwise, that thermography is a replacement for mammography – because they don’t do that, and are explicit in telling their patients about the limits of thermography. There’s no interview with any women who were told by the clinic that thermography is a replacement for mammography – because no such woman exists. There’s nothing to really pin on anyone here, aside from some claims made by a couple of Canadian cancer experts that thermography doesn’t work, which contradicts the established practices of other developed nations, including the United States.

Without anything substantial to give this story any real purpose, what we instead get is a lot of smoke and mirrors, ample suggestion and even some clever misdirection. The report is so well put together that by the end it’s almost impossible to tell that nothing has come of it. Unless you count the damage it’s done.

This report has seriously damaged the entire reputation of Avalon Laser Health Clinic, its staff and its services, where thermography makes up less than one half of a percent of their business. By offering thermography as a breast screening service, Avalon Laser Health Clinic was following in a long line of other clinics across Canada, and clinics around the world where thermography has already been approved and regulated for use. Unfortunately for women in Canada, this country has yet to catch up with the rest of the world. And CBC’s Here and Now report seized on that opportunity to attack Avalon Laser Health Clinic for essentially trying to give women more choice in their approach to monitoring the health of their breasts.

Now Avalon Laser Health Clinic, its owner, Clare Barry, and its many staff are suffering for it, both financially and emotionally. As Miss Barry explained to me over e-mail, this experience has shattered her.

I urge anyone who saw this report when it originally aired to watch it again online and decide for yourself who is really doing the deceiving here. The CBC would like you to believe it’s the subject in front of the lens, Avalon Laser Health Clinic, but it should be clear to anyone after a second viewing that the real deception is taking place behind the lens at the CBC.

You can view the video online by clicking here.

I hope you’ll agree that CBC’s Here and Now owe Avalon Laser Health Clinic a heartfelt apology and a highly visible, well advertised retraction for the false claims and suggestions they made against them in their report.

One final note: Throughout the day yesterday I tried getting a response from the CBC about some of my concerns with their investigative report, but I got stonewalled. I contacted the investigation’s reporter, Amy Stoodley, with a list of questions I was hoping to have answered for inclusion in this piece, but was eventually told that she was not permitted to comment on the story – though she did say she was happy with the story’s outcome. After further inquiry she suggested I try Peter Gullage, Executive Director of CBC News, NL, whom I contacted with the same list of questions. I received a curt reply from Mr. Gullage, asking who I was and who I wrote for. I explained myself fully, and followed up with another inquiry before the end of the day, but I never heard back from him.

  • Mark

    if this crap journalism is happening on a local basis, imagine the lies we’re being told through our national and international news (ie Syria, Health issues, terorism, etc).

  • Dawn

    Great article, Darcy. When I heard/read the CBC news story, I thought there was a lot missing in their coverage. I had more questions than answers when I finished reading the report. It’s not investigative journalism if you show only one side of the story. Thanks for the updated – and much clearer – report.

    I did find it interesting that CBC reporter Amy Stoodley was “not permitted to comment on the story.” Huh? This makes no sense at all considering that she researched, “investigated” and filed this report.

  • http://darcyfitzpatrick.tumblr.com/ Darcy Fitzpatrick

    I found that strange as well, Dawn. It’s unclear who is deemed responsible for this investigative report by the CBC. The reporter apparently isn’t, nor anyone between her and the man at the top, Executive Director Peter Gullage. And he has ignored my last two e-mails.

  • SC

    This is actually kind of disturbing.  It seems as though Amy Stoodley was out to get Avalon Laser Health for some reason.  And she didn’t have the decency to comment on the piece…I highly doubt she was “not allowed” to comment on her own “investigation”.  There should actually be laws against what she did to this company…maybe CBC should do a piece on that – irresponsible journalism that ruins businesses and people’s lives.

    What a terrible piece of journalism on her part, she just lost my respect.

  • Elaineaylward

    I thought it was very poor investigating by CBC and a direct attack not only on the clinic but on the staff.I have had good results with Avalon laser Health and I did have thermography which gave me a lot of answers that I couldn’t get from Specialiasts.

  • Karen Selick

    I sent a complaint about this program to the Canadian Broadcast Standards Council last week but so far they have not responded to me.

  • Ammand Amb

    Hi
    I have used thermography at Avalon Laser Clinic and it has been extremely helpful in treating a long term problem with my back. Amy Stoodley has launched a vicious attack against a professionally run clinic that has done marvels for me. In 2006, I was on long term disability and am now proudly back at work full time. My job is demanding and Avalon Laser Clinic is still doing marvels to keep me functioning at full capacity. What is Amy Stoodley’s medical background and who set her up to attack a group of highly qualified conscientious individuals. Anyone can cut and paste half statements in an undercover operation to destroy the reputation of hard working citizens. I was appalled at this underhanded reporting and feel that we could all be tackled and undermined in our lives. Shame on CBC for allowing such cowardly reporting! Why didn’t Amy Stoodley ask the honest staff at the Clinic to explain thermography in an interview? They explained it very clearly to me.

  • PO’D

    Excellent piece Darcy! 

  • mfscully

    I know Clare Barry as an extremely honest and well intentioned individual and a very kind friend. I do not understand the role of thermography .It  is not an investigation which I would ever recommend or support. However I can support that Ms. Barry is extremely honest and organized this service in good faith as she felt this technique could be helpful to some patients.  Dr. Wadden is a very well qualified, highly motivated physician ,who is working hard to constantly improve the accurate diagnosis of breast cancer in our province. However despite the best efforts of Dr. Wadden and her excellent colleagues we still have room to improve the outcomes for women with breast cancer.  Clearly as with many areas of oncology , breast cancer  is a very  complex illness  and there are controversies .  Great caution is needed when information is presented publicly on such an important and emotive subject. It is unfortunate that this controversial test has potentially harmed an excellent clinic focused on helping the many individuals in our province who struggle with chronic pain.It will be even more unfortunate if people who might benefit from laser therapy are dissuaded from attending this clinic because the CBC report projected an image of a clandestine clinic.
    There is a huge need to improve health literacy in our province. We need very balanced reporting which explains the basis controversies in a lucid way. We need excellent, unbiased reporting by the CBC .This report was rather too dramatic as opposed to analytic from my point of view . In fact when I saw it first I did not immediately identify the program as a news report. My first reaction was to think I was watching some type of police drama.

     Ideally I would love to see local media work on educating us all  on controversial aspects of current practice and current research re prevention, diagnosis and treatment of breast cancer  and what the very latest research is showing.This should be done in a very lucid , factual way where the issues and controversies are explained with as much factual data as possible and experts like Dr. Wadden have the opportunity to explain her current interpretation on the state of the art of breast cancer diagnosis and with input from our many local leaders in  epidemiology and oncologists to explain the latest research into the prevention, early diagnosis and optimal management of this very devastating cancer.

  • Schalk Burger

    Wow! Great hatchet job, CBC! Investigative reporter? Ha!
    This is one of the worst pieces of crap journalism I have seen in a long time. The reporter and her producers are obviously not interested in bringing factual unbiased content to the viewer, but act rather plainly in an ambiguous way and force their opinion across.
    Hopefully viewers will see through this poorly conceived scam piece of journalism for what it is: a hatchet job to damage Avalon Clinic and Thermography. The only question remaining to be answered is: who paid them?

  • Shotzie

     Thank you, Darcy Fitzpatrick for clarifying the CBC report by Amy Stoodley.  When I watched the report I was dumb-founded as a client of Avalon Lazer for some time, I have had excellent results for pain relief and thermography.  I also had a routine mamagram, at no point in my treatment with Avalon  did they state that I should replace mammography with thermography, it was clear that both worked together to help women with understanding their breasts and diagnosis.

    Amy Stoodley’s direct attack on this business is horrific.  Rather than supporting local small businesses to survive, CBC is striking out at one specific business.  They should fess up for their incompetence , make a public apology and compensate the clinic for their hardship and loss.  Last but not least fire the reporter Amy Stoodley.  The news is supposed to be informative and honest, reporting to the public events of interest such as storms, disasters, political news………not making under-cover stories on local businesses. 

    I visit Avalon Lazer whenever I am in St. John’s and will continue to do so.   Thank you, Avalon Lazer for your dedicated professional and excellent service.

    As to the Doctor Wadden that made claims, your clients are clogging up her schedule!  Shame, maybe she needs to  keep up with the scientific developments in her field.  We all know medicine is becoming a more holistic business and that there are many natural ways to support the medical diagnosis.  Doctor Wadden should welcome alternative treatments, not oppose them without becoming informed.  Shame on her.