Posted on: Thursday, July 2nd, 2009
Janet Butt does.
As Butt explains, she’s a “host, server, cashier, sales associate, supervisor, call centre agent, tour guide, receptionist, barista, housekeeper, bartender, room service attendant…the list goes on. With all this experience in customer service, how can I help myself?”
The fact is, she’s helping everyone, at least when it comes to raising the bar for customer service in St. John’s. Her blog, I Shop And Tell, features regular updates on the customer service experiences she has throughout this city.
Butt focuses on both the good and the bad of customer service, bringing to light the ups and downs of check out counters, fast food orders, price tag displays and more.
From either side of the customer service fence it makes for a great read.
As a consumer, it can help give you a sense of what should and shouldn’t be acceptable service standards, and can even help give you a leg up the next time you find yourself in an unfavourable customer service situation.
As a customer service agent, you could gain some insight into the positive and negative impact of how your actions affect the customers you serve, and you might even pick up a few tips to help make your job more enjoyable.
Butt would like to encourage everyone in St. John’s to shop and tell. You can share your stories for possible inclusion in her blog either via direct message on Twitter, or by e-mail.